About the project
Previously, through the Migration Advice Service (MBE) for adult immigrants, it was only possible to obtain advice in person at one of over 700 MBE Advice Centres throughout Germany. The project „MBE online - mbeon“ establishes two additional communication channels. On mbeon.de/en advice seekers can obtain information online now. For the first time they also have the possibility to communicate directly with a counselor by using the chat app „mbeon“. Initially, participating advice centres are limited to the federal states of Bavaria and North Rhine-Westphalia and the state of Baden-Wurttemberg. While currently in the pilot phase, online counceling services are primarily focused on the support of customers residing in the three states referenced above.
Associations taking part in the pilot are the Bund der Vertriebenen (BdV) [Federation of Expellees], the German Caritas Association (DCV), der Deutsche Paritätische Wohlfahrtsverband (DPWV) [Parity Welfare Association] and the German Red Cross (DRK). The German Red Cross is responsible for coordinating the project. Additional sponsors of the MBE are invited to collaborate in the project.
The project will be evaluated in the fourth quarter of 2018. There are plans to expand the online counceling services across all the remaining German states. "mbeon" is supported by the Federal Office for Migration and Refugees (BAMF). Funds for implementing the project have been provided by the German Federal Ministry of the Interior, Building and Community (BMI).