Where can I learn German? Where can I get childcare or enrol my children in school? How do I find an apartment and what documents do I need? How and where can I find a job that matches my qualifications? Whom do I contact if I have questions about my health?

Are you new to Germany and at least 28 years old? If so, you can get help from Migration Counselling for Adult Immigrants (Migrationsberatung für erwachsene Zugewanderte, MBE), where you will find trained counsellors. They can assist you with many questions during your first few years in Germany and will help you to find solutions that suit your situation. 

Counselling is:  

• free (you don't have to pay anything),
• confidential (no one will know what you say)
• and available in several languages.  

How can you get counselling?

You have the following choices to obtain counselling:

1. You can arrange an appointment at a counselling centre near you. Click here to locate the nearest counselling centre.
2. Or you can use the mbeon app to contact a counsellor online. You will usually receive a response within 48 hours. First download the mbeon app. Learn how to do so here. 

Learn more about the mbeon app and MBE here. 

Important: 

• There are special refugee counselling centres if you need help with the asylum procedure. MBE will help you to make contact.
• The Youth Migration Services (Jugendmigrationsdienste, JMD) can provide support if you are younger than 28. They also provide online assistance at jmd4you. 

Have you encountered technical problems with the mbeon app? 

If you are experiencing difficulties with the app, just click here for support!