Can’t find a counselling centre near you? Are you unable to visit a counselling centre because of your work, children or health problems? Would you like to use your smartphone to ask your question easily and conveniently?

If so, then use the mbeon app!
The app provides access to trained counsellors who will advise you online in over 40 languages. 

The counselling is: 

• free of charge (you don't have to pay anything),
• confidential (your information remains private)
• and secure (your data is protected). 

You can:

• write your question,
• send a voice note and
• submit documents.

How to get started with the mbeon app:

1. Go to the App Store or Google Play Store and download the mbeon app to your smartphone
2. Enter your email address and to register click on the confirmation link (open your email inbox. Attention: check your spam folder as well).
3. Open the mbeon app and allow location services (so you can see counsellors close to you)
4. Select the language in which you would like to receive counselling
5. Select your preferred counsellor (pay attention to “away from the office” notices)
6. Start the chat: send a voice note or text message 

You will usually receive an answer within 48 hours (except on weekends and public holidays).

Are you experiencing a technical problem with the app? We would be happy to help here.